This page will answer 90% of the questions you might have about our products and company.
If you have any additional question that isn’t answered here, please contact us using our Contact page.
Purchasing at Myloops
After purchasing a product, when can I download the files I purchased ?
Instantly! After checking out and completing the payment, within minutes you will receive an e-mail containing the link to download your files. Your download links will also be displayed in the order confirmation page after payment. Please do not share any download links or account information with anyone.
Help! I completed my order, but I didn’t receive my confirmation E-mail or my download link.
This happens very rarely, but it’s possible that our system doesn’t receive the payment notification sent by the payment gateway. In this case, please send us a message using our Contact page and we will always fix the issue within 24 hours (but usually a lot faster!).
Help! I’m trying to download my files, but I get an error message: “Sorry, you have reached your download limit for this file”.
Please send us a message using our Contact page and we will always fix the issue within 24 hours (but usually a lot faster!).
I have a problem with my order, and I sent you a message. How fast will you reply?
Usually, we will answer very fast. But even when things are busy, we promise to get back to you within 24 hours for any issues related with a purchase. If we fail to deliver on that promise, you will get a 100% refund on your purchase.
I have purchased a template or another type of product with Spire presets, but the Spire presets don’t load. What should I do?
Don’t worry, there’s an easy fix: it seems that the Spire versions 1.0.x and 1.1.x are incompatible with each other. If you have the more recent 1.1.x installed on your computer, and the project was made with Spire 1.0.x (or the opposite), that’s why the presets aren’t loading (1.1.x and 1.0.x are incompatible). The good news is that you can have both versions installed on the same machine, which is what we have in our studio; this way there are no compatibility issues. You can grab both the 1.1.x and the 1.0.x versions (in the download/ older versions section) from the Reveal Sound website. Feel free to contact us for any further assistance.
I ordered a product and then changed my mind. Can I get a refund ?
If you have changed your mind and haven’t downloaded the files yet (as per our system logs), you have the right to ask for a refund. Please contact us by e-mail using our contact page. If however you already clicked on the download link, we consider that you have taken delivery of the product and therefore we cannot offer a refund.
Copyright / Licensing notice
All Rights not expressly granted to the user are reserved. The sounds and files are licensed, not sold, to you to be reproduced within your original musical compositions only. All copying, lending, duplicating, re-selling or trading of this product or its content is strictly prohibited. Only the original purchaser of this product has the right to embody and reproduce the enclosed sound samples within their music compositions. Use of these sounds in multimedia projects is limited to use within original musical compositions. Any other multimedia use of these sounds must be cleared with the producer of this product prior to release. This license is granted for a single user only (and is given on a worldwide basis). The license is non-exclusive and is granted for the full period of copyright protection and sound samples. You cannot electronically transfer the sound samples or place them in a time -sharing or service bureau operation or a computer/sampler network. Opening this product constitutes your acceptance of these terms.
Who else can use the files I purchased ?
Nobody, unless they also purchased the same product from us. Only the original buyer of the product has the right to use it. This means that you CANNOT SELL, redistribute or simply give the files to anyone else. If you do, and they use the sounds within a commercial release, they will have to pay royalties to Myloops for using the sounds. You will also have broken the law.
I didn’t receive any download link after my order was completed. What should I do ?
Don’t worry ! If for some reason you cannot access your download link immediately after payment, one possibility is that the e-mail with your download link got placed into your spam folder (this happens sometimes if you use hotmail, gmail, …). Please check your spam folder. If you haven’t received your e-mail after 1 hour, please contact us by using our contact page and we will send you the download link manually. If you created an account on the Myloops website, you can also download the files from your account page.
What exactly am I purchasing ?
When you puchase a product from us, you are not obtaining ownership of the product – you are in fact purchasing a LICENSE to use the sounds and files purchased within your musical compositions, whether or not your compositions are released commercially. The original producer(s) of the sounds and files will always remain their owner(s).
Can I use the melodies included in the product I am purchasing ?
It depends. If the product is marked as “royalty free”, then you may use its melodies in your musical productions. Otherwise, it means the melodies might be copyrighted and you cannot use them as such in your productions. This will be specificed in the product page. If you aren’t sure, feel free to drop us an E-mail and we will let you know.
I accidentally deleted the files from my computer. Can I download the product files from your website again ?
The download link that you received after your purchase is only useable 3 times. After that, it is automatically disabled to guarantee optimal security for the files on our servers. It is recommended that you keep a backup of your downloaded files on your hard disk or burn them to a CD. If you weren’t able to do this and if you need to download your product again, please contact us by using our contact page and we will generate a new download link for you.
How can I use the product I purchased ?
You may use the sounds and files purchased in combination with other sounds within your musical compositions. Since our products are royalty free, you may release your musical compositions commercially without payment of any further fees or royalties for such usage. For example, if you are the original purchaser of a Myloops sample pack, and you used sounds from it to create a musical production which ends up being signed on a record label, you would keep all the royalties that the production earns you, because you already purchased a private license to use the sounds commercially within musical compositions. You cannot redistribute the sounds and files, or use them in isolation (i.e. when not within musical compositions) as part of a commercially released soundware product – for instance you cannot use samples purchased on Myloops to make another sample pack, or “library music” sound file album, or multimedia sound library CD-ROM.
I want to order many products. Can I get a discount ?
Yes, it’s possible in some cases. Please send us a message using our Contact page and we will get back to you within 24 hours.
Myloops Free Sounds
How do I download the free sounds?
Myloops offers over 4GB of free sounds for various genres. The only requirement is to subscribe to our newsletter. The steps are very simple :
- From the top menu on any page, click “Free Sounds” and select the genre of your choice.
- Enter your E-mail address and submit.
- Confirm your newsletter subscription by clicking the link in the E-mail you will receive (within minutes). If you didn’t receive it, please check your spam folder too.
- You will be redirected to the free downloads page.